Voice  Response Unit (VRU)...  is the Credit Union's 24 hour banking service, offering balance inquiries, transfers between sub-accounts, and the ability to have a withdrawal mailed to your address. Our VRU system allows you to process transactions without making a trip to the Credit Union.

The VRU is available to all of our members, free of charge. You will need to contact the Credit Union to be set up for VRU access, and at that time we will assist you in entering the system for the first time.

This is a safe user-friendly system. Safe in that you will need your account number with the Credit Union, as well as a Personal Identification Number (PIN) that you select and can change when you wish. User-friendly because the system will prompt you for your responses. 

To access your accounts thru our VRU system, the telephone numbers are:

For local calls (814) 723-3510

Out of area call 1 800-268-0397 

VRU MENU ACCESS INSTRUCTIONS:

1. Dial one of the telephone numbers listed above:

2. Our VRU system will respond "Welcome to NFG #2 Federal Credit Union's  Voice Response System. If you are using a touch tone phone, please press 1 now, if you do not have touch tone service, please stay on the line.

3. Enter your account number as shown on your statement, followed by the #  (Note ... our VRU recognizes only a six digit account number. If your account number is less than six digits, add 0's at the end.) i.e. 12345 would be 123450

4. Enter your PIN number, followed by the # sign.

5. The VRU will proceed to the Master Menu.

              FOLLOW THE RECORDED PROMPTS TO COMPLETE YOUR TRANSACTION